Order cancellation policy

Cancellation Conditions
Orders that have not been shipped can be canceled within 48 hours of purchase.
Orders cannot be canceled after 48 hours or once they have been shipped. In such cases, you may refer to our Return & Exchange Policy for further assistance.

Cancellation Process
To request an order cancellation, please contact our customer support team via email or phone and provide the following information:

• Order number
• Proof of payment

Our support team will review your request promptly. Once approved, you will be notified of the result, and the refund will be arranged accordingly.

Refund Timeline
After a return or cancellation is confirmed, refunds will be processed within 1–5 business days. All refunds will be issued to the original payment method.

Contact Us
Address: 1824 CRESCENT DR,SHERMAN,TX 75092,United States
Phone: +1 214-585-8257
Email: contact@urbanvirel.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)